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Lykki

Lykki continues to deliver superior customer satisfaction to thousands of customers with the help of sales-i.


Office

Founded in 1989, Lykki is headquartered in Coquitlam, BC. Serving thousands of offices across Vancouver and the surrounding areas, the company provides some of the most recognized and trusted names in office supplies and lunchroom products.

40,000 products
27 years in business
8 sales-i users

About Lykki

Lykki (derived from the Danish word for happiness) is Vancouver’s leading supplier of everything an office could ever need, from stationary to coffee and lunchroom supplies. Established in 1989 with a little help from company founder Calvin Johnson’s grandma, Lykki has been delivering a slice of happiness to offices across Vancouver and further afield ever since.

Now supplying over 40,000 products to thousands of loyal customers, Lykki has been committed to providing outstanding customer service while supporting their local community since day one.

“We had an alternative solution called SalesLogix already in place when I started at Lykki. It didn’t function the way it was supposed to and simply wasn’t user friendly enough for our salespeople so we were on the lookout for something better for our company.”

The Challenge

As the company grew at an incredible rate, the team at Lykki were struggling to stay on top of their customers’ spend and which products they were or were not buying. Sales and Service Manager Kathy Ryan was no stranger to this fact: “We had no clue what customer had grown or dropped off or what category products our customers were buying. There was no way of tracking our sales.”

“We had an alternative solution called SalesLogix already in place when I started at Lykki. It didn’t function the way it was supposed to and simply wasn’t user friendly enough for our salespeople so we were on the lookout for something better for our company,” Kathy adds.

The Solution

Kathy discovered sales-i back in 2014 and, following a brief online demonstration, was only too happy to get the solution in place at Lykki. “The dashboards in sales-i were so simple to use and it gave us the insight and transparency we needed in our business.”

“sales-i was implemented and we were up and running soon after. The training was great and their support has really allowed us to learn on the go and get right on with business.”

I cannot tell you how happy we are with sales-i and the support that comes with the solution. It’s easy to use, clear and efficient! Kathy Ryan
Sales and Service Manager

Results

“sales-i has been awesome! It’s been a huge benefit to us to see exactly where we are growing and where we might be losing customers,” Kathy says. The team at Lykki have been diligently using the enquiries in sales-i to slice and dice their sales data however they need to.

No longer running blind, sales-i has truly transformed things at Lykki. “A huge plus for us is being able to see any gaps in customer spend and track our notes in the system so that everyone is able to see what has or hasn’t been communicated to our customers.”

What's next?

The team at Lykki have also just started using Document Storage in sales-i to support their new offshore sales team. “sales-i is without a doubt critical here at Lykki and it allows our people to be productive and concentrate on growing the business!”

Having used sales-i for almost 2 years, Kathy and her team couldn’t be happier. “I cannot tell you how happy we are with sales-i and the support that comes with the solution. It’s easy to use, clear and efficient!”

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