Founded in 1926, Point Spring & Driveshaft is headquartered in Pittsburgh, Pennsylvania. Serving the heavy duty and commercial vehicle aftermarket from its 9 locations, the company supplies some of the most recognized and trusted brands in commercial parts and services.
Renowned for their impressive commitment to building lasting customer relationships and extensive product portfolio, the company is committed to providing an exceptional experience for every customer.
With a number of acquisitions since its establishment, the company has proudly diversified in recent years to strengthen their product range and grow its customer base further.
“sales-i provides the intelligence into our customers that we need to get the decision right, the first time. This is a huge win for us."
With numerous locations across three states, Executive VP and COO Sean Ryan was faced with the mounting challenge of managing communication and transparency across the fast-growing company: “We had two big challenges before sales-i, both related to communication.”
As such, Sean sought to improve the flow of information throughout the business for the sales operation. “We lacked the ability to provide timely and accurate data to our salespeople about their customers’ buying trends.” Sean was also faced with a lack of visibility into what the sales team was getting up to on a daily basis when interacting with key accounts.
The time came for Point Spring & Driveshaft to really step up their game and they decided to introduce sales-i to the team. “Where there used to be shadows regarding certain practices, product lines or customers, there was now a bright spotlight on them. This was a huge win for us,” Sean comments.
sales-i has been up and running since November 2014 and the Point Spring & Driveshaft team haven’t looked back since.
sales-i has already made a marked difference to the company and Sean couldn’t be happier. “We can see so many different types of data from so many different angles, making our decision making process that much more informed and based on hard facts.”
The team at Point Spring & Driveshaft are equally as effusive about the system with some impressive daily login rates and Sean attributes a number of recent successes to using sales-i. “The system has enabled us to address any problems we were experiencing and work to rectify them. sales-i provides the intelligence into our customers that we need to get the decision right, the first time.”
Point Spring & Driveshaft are now looking at new ways they can use sales-i across the business in the future. They’re hoping to further explore the CRM function of sales-i to seamlessly share customer and account information across the business.
“sales-i has allowed us to look at our business in a new and different way. The ability to drill into data related to each and every customer, salesperson and location has allowed us to rethink how we manage several critical aspects of our business.”