It’s always great to learn how sales-i is helping our customers. Paul Johnson is Regional Sales Manager for the UK’s largest distributor of surfacing materials, International Decorative Surfaces and has been using sales-i for over 6 years.
At the annual International Decorative Surfaces company awards recently, Paul was recognised for his contribution to innovation and improvement and to acknowledge the role that sales-i has played in this
Never underestimate the importance of a customer complaining.
It is far better for a customer to be annoyed and let you know rather than for a customer to be annoyed and leave you without you even realizing.
It means you have an opportunity to put things right and to potentially build a relationship with them, where there may not have been one before.
However, there is no doubt that handling a customer complaint can be a daunting task.
The infographic below gives 9 steps to follow to help both you and the customer get through this difficult process
Enticing the customers through the door is the easy part. Getting them to stay (customer retention) is where the challenge begins. Learning how to tailor your service to each individual customer is the secret to maintaining a positive relationship, and developing it into one that lasts. But how exactly do you ensure your customers stay happy? Sometimes looking at them in a different light can help to deliver a service that will keep them happy, and make them stay…