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How psychology can help in dealing with angry customers
How Psychology Can Help in Dealing with Angry Customers

An angry customer doesn’t mean a lost customer. In fact, if you handle the situation well, it will likely build greater trust and strengthen the customer relationship. But you’ve got to act fast – a dissatisfied customer or client will only provide a very narrow window of opportunity for resolution.

For advice on counteracting negative human emotions and feelings, a natural port of call is psychology

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Do you want to connect better with your prospects and customers to increase revenue? Lee Holsgrove, from Insidesales.com, the industry’s leading Sales Acceleration platform, walks you through 5 LinkedIn sales tips to help you drive business through social selling

Discounting is an accepted part of contemporary and historical product pricing strategy. Justifications are often persuasive: Black Friday and Cyber Monday demonstrate that, if nothing else, customers are enthusiastic – occasionally to the extreme – about buying cut-price products.

Nonetheless, if you’re resorting to discounting, it’s quite likely that you’re ignoring some important flaws in your business model and product pricing strategy