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in Selling smart

successful sales

A repetitive approach to sales isn’t sustainable for any company, regardless of its shape or size. Without a regular injection of motivation and innovation, salespeople will merely rely on their tried and tested pitches, and by doing so, risk missing lucrative opportunities to bring in new business.

The question is: what prevents good salespeople from becoming great? To answer this, we surveyed 280 salespeople, about the ongoing challenges they face in their roles. The results highlighted several common concerns

taking notes

Every sales team is prone to forming bad habits. The successful ones recognize and fix them; the unsuccessful ones entrench them deeper and deeper into their day-to-day processes until they’re effectively impossible to dislodge.

Where processes for managing customer relationships are absent, poor behaviors can sometimes be almost an unofficial policy—reinforced by the practiced justifications of seasoned salespeople, who pass them on to their less experienced colleagues, who embed them even deeper into ongoing behavior

Do you work in customer success? (sometimes known, rightly or wrongly, as Business Development or Account Management) or are you looking for a customer success job role?

A quick search on LinkedIn reveals that there are currently over 13,000 Customer success jobs available, all, of course, have differing job descriptions