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We have all been in that job where you have to submit your ideas in triplicate to your, let’s say, ‘very particular’ manager only to have your enthusiasm crushed. Equally, many will have been thrown in at the deep end in a new role and spent the first few days floundering to grasp what is it that new made-up job title really means, what your goals are and (god forbid!) if you have any deadlines! Which begs the question – as a manager, are you damned if you do and damned if you don’t dictate your employee’s workflow?

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Have you ever heard of ‘Cause and Effect’? It’s a theory that suggests every action has an equal reaction.

For example, Joe forgot to plug his laptop in (cause) and his laptop stopped working (effect).

So, what does this have to do with data management in your CRM system? Simple, the better the data is that you input, the more valuable the information that you extract will be.

If you’re to believe research carried out by numerous companies, roughly 65% of CRM systems fail

Shaking hands on the sale

Lots of things can kill a sale, but the way you interact with a customer should never be one of them. Experts believe that as much as 90 percent of overall communication is nonverbal. The way we sit, smile and shake hands all make an impression on those we’re meeting with. Below are six tips on how to use body language in your favor.

1) Don’t close off from your audience

Confident speakers all tend to have one thing in common: They don’t close their body off from the people they’re speaking to

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