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about CRM

crm for small business

Regardless of what you may have heard elsewhere, size doesn’t matter – when it comes to implementing CRM software that is. However many employees a company has or how much it’s turning over, an online CRM system can always help to streamline processes, save time and increase profits. Discover some of the benefits of CRM systems below to see why businesses of all sizes can benefit from its implementation. Whether it’s CRM for small business or a multinational corporation – managing your customers is necessary on all scales

cloud crm

When it comes to using a CRM system, Cloud based CRM solutions have introduced a completely new way of doing things. Moving everything to the Cloud brings about a whole host of benefits that weren’t accessible with traditional, on premise CRM solutions – which has led to many companies, large and small, opting for a more contemporary solution. But what is Cloud based CRM, and what are its actual benefits?



When used correctly, CRM (Customer Relationship Management) software is a great way to store masses of information, manage accounts, spot trends and sell effectively.

However, incorrect use of a CRM system can be very damaging to a company’s reputation and your relationship with customers.

My colleague told me in his previous role he accidentally sent an email to Dear ‘Barry has died’, as the account manager had not deleted poor Barry’s record and had instead decided to leave what they thought was a helpful note under his first name