about Customer Intelligence
There’s no doubt about it, CRM is fast becoming an integral part of many businesses. We all like being treated as an individual so when Joe Bloggs Enterprises calls you up and has a chit chat about how your trip to Paris was, you will undoubtedly leave that call thinking “That was nice of him to ask…!” Nice? Maybe. Business savvy? Absolutely. That is CRM working its magic.
Research by Gartner has indicated that the adoption of SaaS based technologies, including CRM will drive the increase in software spend throughout 2013 and into 2014
Customer Relationship Management (CRM) is becoming increasingly prevalent in today’s business world. But where does the real value lie in implementing such a system? With an economy that is constantly fluctuating, getting the most out of every prospect or customer is a must.
Research has shown that having instant, mobile access to a CRM increases sales force productivity by an average of 14.6%, so there is no reason why you shouldn’t have an efficient CRM system in place
The amount of pressure on sales reps is incredible. With targets to meet, month end always just around the corner and a sales director that is constantly looking over their shoulder, sales is undoubtedly one of the most hectic and pressurized environments to work in.
But where do the best sales reps focus their efforts to become the very best? Of course, prioritization is key. Wasting time faffing around with prospects that are going nowhere and making calls just to make small talk about the weather will get you nowhere in sales