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about Customer relationship management

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Customer Relationship Management (CRM) systems are swiftly becoming essential practice for many companies of all shapes and sizes. As a relatively easy way for companies to stay on top of their game and keep customers on side, the countless benefits of a CRM systems mean it should be common practice for every business.

Distribution companies in particular are a unique breed with industry concerns and challenges that set them apart from every other company out there, from a customer base that changes almost overnight to technology

Cloud computing

The basics of business fundamentally stay the same, however it’s how you communicate, manage and your decisions that changes over time. With modern enhancements to technology you can stay one step ahead of your competitors with better decision-making, easier customer management and a faster sales process. Below are three key growth areas that you should consider

26th September 2013

We all hear chat about how today’s buyer is changing. No longer a static individual, waiting for a sales call to spark some interest or make them think twice about how they are approaching a particular aspect of their lives, but an educated, switched on group that know what they do and do not want.

Then…

Step back in time 10 years (when, yes, I was just 13!) to a time when sales people were lumbered with a presentation, a data sheet, a quota and simply told to go sell