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about Customer retention

CRM savvy

Customer Relationship Management (CRM) is becoming increasingly prevalent in today’s business world. But where does the real value lie in implementing such a system? With an economy that is constantly fluctuating, getting the most out of every prospect or customer is a must.

Research has shown that having instant, mobile access to a CRM increases sales force productivity by an average of 14.6%, so there is no reason why you shouldn’t have an efficient CRM system in place

Sell and retain customers

Triggered email campaigns are helping companies of all sizes to sell better to their customers, improve conversion rates and retain customers better than ever before. Great, you’ve sold into a customer already, but do you have the tools in place to retain that customer?

It is a no-brainer that talking to your customers at the right time (often just as they are about to buy) is always going to improve your conversion rates. A recent survey (Epsilon, 2013) has shown that a triggered messaging campaign yields 70.5% higher open rates and 101

Sales assistant

Neil Saviano, President of CRM International (one of sales-i’s valued partners), has recently published an article discussing the massive value in ensuring that the technology decisions made by sales people are the correct ones.

Technology can act as your ‘sales assistant’, coupling a company’s ERP system together with Business Intelligence, CRM and sales force automation software.

sales-i integrates seamlessly with a number of CRM solutions, including world leading