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HELPDESK SUPPORT ANALYST

SOLIHULL, WEST MIDLANDS / COMPETITIVE PAY + BENEFITS

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We are looking for a talented Helpdesk Support Analyst to join the sales-i team.

Are you a good communicator, bursting with personality and interested in working for an award-winning global sales intelligence software company? If so, this may be the opportunity for you to make your mark in providing our customers with first-class product support.

Based at our fun, vibrant Solihull office, you will be responsible for providing first-line helpdesk support for SaaS customers, where we take pride in the speed of response and quality of support given.

 

Day to day, your key responsibilities as a Helpdesk Support Analyst will be:

  • Provide product support to customers and colleagues
  • Involve other teams, when necessary, to deliver the best possible support
  • Maintain good relations with UK based Data, Product and Support teams
  • Maintain good product knowledge across our desktop and mobile platforms

 

Ideally, we are looking for the following skills and experience:

  • Degree Educated is preferred, but not essential
  • Demonstrable experience in a similar software support role
  • B2B experience
  • SaaS experience
  • Good general IT knowledge
  • Good time management
  • Excellent customer service skills
  • Ability to identify the root cause of a problem
  • Able to clearly log bugs and issues
  • Ability to provide on-call rota for out of hours support

 

In return, the Helpdesk Support Analyst can expect:

  • Competitive salary
  • Great customers to work with
  • Excellent working environment, with fantastic career opportunities within a growing company
  • 40 hours per week 8:30am – 5:30pm.
  • Snacks and refreshments throughout the day

 

Our team offers best in class support to our customers. This role is a full-time position, working Monday to Friday, 08:30 am to 5:30pm (40 hours). We operate a rota for out of hours support, therefore, the right candidate will be able to satisfy this requirement on a team rota basis.

If this role is your kind of thing, apply today and we’ll be in touch!