sales-i
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HELPDESK SUPPORT ANALYST

CHICAGO, IL / COMPETITIVE PAY + BENEFITS

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We need a talented Helpdesk Support Analyst to join the sales-i team.

Are you a good communicator, bursting with personality and interested in working for an award-winning global sales intelligence software company? If so, this may be the opportunity for you to make your mark in providing our customers with first-class product support.

Based in our Chicago office, you will be responsible for providing first-line helpdesk support for SaaS customers, where we take pride in the speed of response and quality of support given.

 

Day to day, your key responsibilities as a Helpdesk Support Analyst will be:

  • Provide product support to customers and colleagues
  • Involve other teams, when necessary, to deliver the best possible support
  • Maintain good relations with UK based Data, Product and Support teams
  • Maintain good product knowledge across our desktop and mobile platforms

 

Ideally, we are looking for the following skills and experience:

  • Min 2 years in a similar software support role
  • B2B experience
  • Good general IT knowledge
  • Ability to identify the root cause of a problem
  • Demonstrate good empathy with customers
  • Able to clearly log bugs and issues
  • Must be flexible, to cover shift patterns (typically 10am – 7pm)

 

In return, the Helpdesk Support Analyst can expect;

  • Competitive salary
  • Great customers to work with
  • Excellent working environment, with fantastic career opportunities within a growing company
  • Snacks and refreshments throughout the day

 

What’s Next?

Don’t miss out on this fantastic Helpdesk Support Analyst position! Simply submit your resume via the button shown.

 

If this role is your kind of thing, apply today and we’ll be in touch!