about Customer retention
I have been a Customer Success Manager for over four years, and my Customer Relationship Management software has always been essential to my personal as well as my customer’s success! The more information I capture in my CRM about my customers, the better I’m able to service them in the future. I make sure to log all of my customer interactions immediately after they occur to ensure I don’t forget anything and so I can keep track of exactly what’s going on with my customers here at sales-i
It’s started. 2018 has witnessed a tsunami of orders for hybrid, electric and fuel cell commercial vehicles. FTR reported that a massive 15,325 new vehicles will be on the roads by 2021 and a whopping 58% of those will be in the US
“No more customers for me thanks!” – said no business ever!
The challenge to attract new custom has become an increasingly fast-paced treadmill in an over-subscribed gym. The opportunities are there, but the competition is fierce.
So, how do you make sure all your hard work delivers results? You need to employ my 4-step approach:1