Is your business successful? To be able to answer that confidently, regardless of what your answer is, it depends on what you judge success by.
But what does KPI mean? KPI stands for Key Performance Indicator – the yardstick in determining which parts of your business function are succeeding or falling short (we don’t use the term fail!). KPIs can be set for the business as a whole, departments, customers and team members, all determined based on their contribution to the overall strategic plan of your business