about proactive CRM
Sales intelligence software (SI) is designed to make a salesperson’s job easier. It looks at your sales data and does clever things with it. It’s a system that can collect data, integrate it into a system and analyze it.
It searches for trends and issues and allows its users, typically salespeople, to always be up to date with what’s going on with their clients so they can drive their business in the right direction
When used correctly, CRM (Customer Relationship Management) software is a great way to store masses of information, manage accounts, spot trends and sell effectively.
However, incorrect use of a CRM system can be very damaging to a company’s reputation and your relationship with customers.
My colleague told me in his previous role he accidentally sent an email to Dear ‘Barry has died’, as the account manager had not deleted poor Barry’s record and had instead decided to leave what they thought was a helpful note under his first name