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Tracking KPIs

Is your business successful? To be able to answer that confidently, regardless of what your answer is, it depends on what you judge success by.

But what does KPI mean? KPI stands for Key Performance Indicator – the yardstick in determining which parts of your business function are succeeding or falling short (we don’t use the term fail!). KPIs can be set for the business as a whole, departments, customers and team members, all determined based on their contribution to the overall strategic plan of your business

7 excuses salespeople make for not hitting targets

Let’s face it… selling ain’t easy. Sometimes it seems easier to lure a ravenous lion with a lettuce leaf than hit your monthly sales target. Even the best, most seasoned salespeople will feel pressurized from time to time and result in them not hitting target. It’s this pressure that spawns excuses – excuses that detract attention away from a salesperson’s performance (or lack of it).

I hate hearing excuses; it feels like people are trying to blame others rather than accepting their own failings