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6 steps to driving customer loyalty in the automotive industry

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Capture more of the $138bn automotive supplies market.

The automotive industry in particular is one rife with excellent customer service but poor customer loyalty in equal doses. The level of competition in the industry is so vast, that it makes for regular pricing wars between brands and consequently, a lack of switching costs for customers.

Extend the user experience
Maximize your customers’ spend beyond just a single sale.

Become a trusted advisor
People buy from people so make sure you’re a product expert.

and more…
7 out of 10 would spend 13% more because of excellent service. Make sure yours exceeds expectations.

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