Arctic Office Products (AOP) is Alaska’s largest independent office products, furniture and business machines supplier.
- 74+ years in business
- 9 years using sales-i
- 3 Alaska locations
Established in 1946, Arctic Office Products has grown to include more than 100 associates serving rural and urban Alaska. AOP is the only full-line office products company in Alaska.
The company pride themselves on their product selection, their people, the spirit of their workplace and their commitment to ethical values. The company’s overall goal is to develop and maintain long-term customer relations that are mutually beneficial.
Michael Richardson, Sales Manager for Arctic Office Products, explained that with the expansion of the business the biggest challenge, similar to what so many other companies struggle with, was an “inability to track sales and gather intelligence on sales trends and data”.
Back in 2011, the team at Arctic Office Products started their hunt for a solution to this challenge. As their search went on, they realized they needed a piece of business intelligence software that connected with their back office (ERP) system, DDMS.
“We needed a robust report generator for all the information we held in DDMS,” Michael explained. “The data was always there but it took hours to weed through and compile.”
"As Sales Manager, sales-i has made my job so much easier and more efficient from running simple usage reports, sales reports, etc. to identifying eroding margins and where to plug the holes."
– Michael Richardson, Sales Manager
“As Sales Manager, sales-i has made my job so much easier and more efficient, from running simple usage reports, sales reports, etc. to identifying eroding margins and where to plug the holes,” said Michael.
When asked which features of sales-i the team at AOP are benefiting from the most, Michael replied, “‘we appreciate the fact sales-i allows us to see analytics on customers and vendor trends, volume and profitability.”
Although AOP doesn’t plan any larger implementations of sales-i in the future, the company have been using the software for over 7 years now and their love for it is still as strong as ever.