Privacy Policy | sales-i

sales-i UK Limited understands that your privacy is important and that you care about how your personal data is used and shared online. We respect the privacy of everyone who visits our website and uses our online services.

We are committed to respecting, securing and protecting your personal data. We are also committed to being transparent about what we collect from you and how we use it.

This privacy policy covers information practices, including how we use, share and secure the personal information you provide and your legal rights.

Your Rights.

Under the General Data Protection Regulation (GDPR), you have several rights about your personal data. This policy has been designed to uphold your rights where we act as a data processor:

Right of access – you have the right to request a copy of the information that we hold about you.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances you can ask for the data we hold about to be erased from our record.
Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
Right of portability – you have the right to have the data we hold about you transferred to another organization.
Right to object – you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling – you also have the right not to be subject to automated processing or profiling.
Right to judicial review – if we refuse your request under rights of access, we will provide you with a reason to why. You have the right to complain as detailed below.

Your right to complain

If you wish to make a complaint about how your personal data is being processed or how your complaint has been handled, you have the right to lodge a complaint directly to our in-house data officer or with the supervisory authority.

If we are unable to help, or you are not satisfied with our response, you also have the right to lodge a complaint with the UK’s supervisory authority – The Information Commissioner’s Office (ICO). The ICO can be contacted:

By post – The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.
By telephone – 0303 123 1113
Via its website – www.ico.org.uk

What data do we collect from you?

By expressing an interest in our services, visiting our websites or registering to use our service, we may collect personal information from you:

Contact information such as name, company name, address, phone number and email address.
Financial information such as billing name, billing address and credit/debit card details.
System information, such as IP Address, browser type and version, and operating system relating to information gathering tools such as cookies. Click here to read our cookie policy.
Other information such as number of people within your organization using our service.
Location information when using our mobile app to plan/manage customer visits.

How we use your data.

The data we collect is used to educate and inform clients about our product and to improve our service.

We may also collect personal information about our prospective and existing customers, employees, vendors, and service providers.

The information collected is used to provide services to our customers. These may include but not limited to any of the following:

Processing service requests
Negotiating contracts
Handling orders
Processing payments
Communicating with customers about orders
Promotional offers and marketing
Providing customer support
Managing customer and prospect relationships
Managing customer meetings and notes through the sales-i app
Developing and improving our services
Compliance with governmental, legislative and regulatory bodies, and investigating complaints about the use of our services

We process personal information for certain business purposes, which include some or all the following:

Where the processing enables us to enhance, modify, personalize or otherwise improve our services/communications for the benefit of our customers
To enhance the security of our network and information systems
To better understand how people interact with our websites
To provide postal communications which we think will be of interest
To determine the effectiveness of promotional campaigns and advertising

We ensure that we only process data in the interests of our company in conducting and managing our business to enable us to give clients the best service/products and secure experiences. This is known as “Legitimate Interests”.

We will only ever send you communications that we feel are relevant to you. We may process your information to protect you against fraud when transacting on our website, and to ensure our websites and systems are secure.

When processing your personal information for our legitimate interests, we consider and balance any potential impact on you – both positive and negative and your rights under data protection laws.

Our legitimate business interests do not automatically override your interests. As such, we will not use your personal data for activities where our interests are overridden by the impact on you, unless we have your consent or are otherwise required or permitted to by law.

If you have any objection to our data processing by legitimate interests, please see ‘your rights’ section at the start of this policy.

Storing and sharing your information.

SUB-PROCESSORS

Who is a sub-processor?

In summary, a sub-processor is a third-party company engaged by us to assist with data processing.

We set a high standard in selecting sub-processors to ensure that they are secure, maintain strict privacy policies and adhere to confidentiality practices in processing data.

We may share your data with these companies to provide services on both our and your behalf. These service providers, under contractual obligations, will use your personal information only as necessary to provide the requested services to us. We will not sell, rent, or trade any information with third parties for promotional or marketing purposes.

The use of our service requires the sharing of data with sub-processors which are subject to rigorous privacy statements. To use our service, you must agree with our use of sub-processors.

BILLING

We use a third-party service provider to process orders. These third-party services are not permitted to store, retain, or use any billing information provided by us.

DISCLOSURE

If required by law or if disclosure is necessary to protect our rights and/or to comply with judicial proceedings, court order, or legal process, we reserve the right to disclose any relevant information.

Communication.

When you provide information through one of our webforms or other avenues, we might provide you with further information about our services. You can manage your subscription preferences at any time and unsubscribe from this information.

Should you request information from us, we will use the data you provide to process this request.

For example, by completing our ‘Request a Demo’ form, we will get a better understanding of your requirements.

We may use information you provided to contact you to further discuss your interest in our services and to send you information regarding us and our affiliates. We will only process the information you provide on the grounds of legitimately meeting your requirements.

To consistently provide an expected level of service, we may also use information collected to update, expand and analyse our records to create a more befitting service for you.

For further enquiries about receiving marketing communications, contact marketing@sales-i.com or telephone: 0121 374 2004.

Keeping your data up-to-date.

We may retain your information for a period consistent with the original reason it was collected. Upon entering into an agreement with us, we reserve the right to store and use your information. Upon termination of the agreement, we would keep your information for a pre-defined period as stipulated in our Terms and Conditions.

As a client, you have the right to request to review, correct, delete or otherwise modify any of the personal information you may have previously provided to us, at any time. As a user of our product, you may generally update information wherever necessary. To update your billing information or terminate your agreement with us, you can contact support@sales-i.com.

For other requests: erasure, access, portability, rectification, and objection, your requests will be addressed within thirty (30) days.

Your data.

Our customers submit data and information, whether electronically or by other means, to us for hosting and processing purposes. We will not review, share, alter or distribute this data unless otherwise requested by law. In accordance with our terms and conditions, we may access your data only for the purposes of continuing to provide our services or to prevent or address any service or technical problems.

As stated above, the information we hold about you can be accessed upon request. We are unable to edit or delete any data stored within our customers’ cube on your behalf as you serve as data controllers.

Security.

As part of delivering optimum service to our clients, we take extra security measures to maintain your data. Only authorized employees from our organization can access, alter, disclose and destroy personal data, when required.

In addition, these employees only act within the scope of their authority and are trained to prevent any errors or omissions.

We also carry out ongoing security monitoring exercises to ensure that our systems are updated and adopt appropriate industry data collection, storage, and processing practices.

Physical security measures are in place to protect against unauthorized access, alteration, disclosure of personal information, username, password, transaction information and data stored in your user account. Access to your name and address is restricted to our employees who need to know such information in connection with delivering our services to you and are bound by legal confidential obligations.

Third Party Processors

Our carefully selected partners and service providers may process personal information about you on our behalf as described below.

Digital Marketing Service Providers

We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:

(i)Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io.

We reserve the right to change this privacy policy.

All enquiries about this privacy policy should be directed to info@sales-i.com.

Latest Update: March 2023

Recruitment and selection (Applicant/Candidate) privacy notice.

This Privacy Notice applies to all personal information of job applicants collected or used by sales-i UK Limited and sales-i INC (collectively referred to as sales-i). This Privacy Notice explains how your information will be collected, used and shared if you submit an employment application to us through our careers page or via our careers@sales-i.com email address.

COLLECTION OF PERSONAL INFORMATION

When you apply for a position within sales-i, you will be asked to provide certain personal information, such as your name and contact information, your education and employment history, your work skills, and your desired work location. You also will be able to upload documents such as cover letters, CVs and references.

Additionally, depending upon your location or the location of the job, we may request additional information about you or there may be an opportunity for you to provide on a voluntary basis other self-identification information.

HOW WE USE INFORMATION WE COLLECT

We may use the information we obtain through these channels to:

Help us to evaluate and assess your experience and qualifications as they relate to specific requirements for the position for which you applied, and possibly to determine whether you would be suitable for other positions within sales-i;
Keep in touch with you about future openings in other similar positions;
To respond to and communicate with you about your requests, questions and comments;
To help protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
To ensure we comply with and enforce applicable legal requirements, relevant industry standards and our policies.

SHARING OF PERSONAL INFORMATION YOU PROVIDE

We may share your personal information with our internal Departments and Hiring Leads for the purpose of evaluating your experience and qualifications as they relate to specific requirements for the position and possibly to determine whether you would be suitable for other positions within sales-i. In addition, we may use your personal information for reporting purposes as may be required by law.

We may also supply your personal information to third parties who perform services on our behalf. We may share your application and any additional information you provide to us with service providers such as recruitment agencies, employment services and salary evaluators who may be working with sales-i for the purposes of evaluating candidates for employment opportunities, as well as with service providers who help us administer this website or assist our online recruiting process (such as our internet service providers). sales-i requires these third parties to adequately safeguard your personal information and not use it for any unauthorized purpose.

In addition, if you supply references to support your employment application, we may contact these individuals to help us evaluate you for employment opportunities at sales-i. Doing so will necessarily involve a limited disclosure of your personal information to those individuals, such as your name, the fact that you have submitted an application to sales-i for employment and that you are interested in a certain type of position at sales-i.

We will not provide your personal information to third parties for those third parties’ own marketing purposes without your prior consent.

DATA TRANSFERS

We may transfer the personal information we collect about you to countries other than the country in which the information originally was collected. For example, we may transfer the information to our service providers in the United States and Canada that host the Site and our international database, and the information may be accessed by internal and external recruiters acting on our behalf, who may be located in other geographies, to inform you of future openings in similar positions. Those countries may not have the same data protection laws as the country in which you initially provided the information. By submitting your personal data, you consent to this transfer. When we transfer your information to other countries, we will protect that information as described in this Privacy Notice and in accordance with applicable law.

LINKS TO OTHER WEBSITES

Our Careers site may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we strongly encourage you to review to better understand their procedures for collecting, using and disclosing personal information. We are not responsible for the content of linked websites, any uses of these sites, or the privacy practices of these sites.

HOW WE PROTECT PERSONAL INFORMATION

We maintain administrative, technical and physical safeguards designed to protect the personal information you provide through the Site against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

DATA RETENTION

Sales-i will store the personal information that you send us via this website for as long as is reasonably necessary for your employment application, taking into consideration our need to answer queries or resolve problems and comply with legal requirements under applicable laws. This means that we may retain your personal information to be able to contact you should a suitable job opening occur in the future. If you do not wish to be considered for future employment opportunities, we will delete your personal information at your request. Applicants who are recruited for interviews or who receive employment positions within sales-I will have their information stored for longer periods, consistent with employment need and local law.

ACCESSING, CORRECTING, DELETING INFORMATION

In accordance with applicable law, you have the right to request access to your personal data and, if this data is incorrect or incomplete, the right to request rectification of the data. You also have the right to request and, if applicable, obtain erasure of your personal data or, where provided by law, you may also object, on grounds relating to your particular situation, to us keeping and using your personal data to contact you for future opportunities. You may also lodge a complaint with a supervisory authority, in particular in the EU country of your habitual residence or place of work, or of a possible violation of the EU data protection rules. The data controller responsible for the processing of your personal data in the context of the recruitment process is the sales-i entities for which you decide to apply for a job position.

If you have any questions about the processing of your personal data or if you wish to access, revise or deactivate your candidate profile at any time, or have your personal information removed completely, you can do so by contacting us at data@sales-i.com.

BINDING NATURE OF THIS PRIVACY NOTICE

By accepting the terms of this Privacy Notice, you expressly agree and consent to the collection, transfer, processing, use or disclosure of your personal information as outlined in this Privacy Notice.

Effective: November 2019

Our Privacy Policy.