Customer Success Managers.
Your CSM will ensure value realization.
You will be introduced to your Customer Success Manager during the onboarding process. This relationship will be established early on, as your CSM will look after you during your sales-i journey.
Your Customer Success Manager will work with you to understand the initial reasons for implementing sales-i and what you want from the software to reach your business goals.
Once you begin to grow with sales-i and understand how you benefit most from the functionalities, your CSM will then help to further grow your business by introducing you to new areas of the software to identify or address new opportunities within your data.
Key Management Drivers.
sales-i logs your aims and objectives as a team, so that we can overlay them against current internal processes and make recommendations as to a correlating best practice.
Establishing the roles in your business is key, whether that is internal vs external, key account manager vs area sales manager. What does each role entail and what can sales-i contribute to each persona and how might that differ per person?
Following successful training, your CSM will establish areas of growth for the business through sales-i and what assistance we can offer to further expand the client's adoption moving forward.
There to help you.
Your CSM is there to help you get the most out of your investment, whether that's maximizing usage across your organization or seeing the potential in different areas of the software that could advance your current processes even further.
Search for opportunities.
Your CSM will do the following to guarantee the best success:
- Establish initial reasons for implementing sales-i so they can work with you to get the most results
- Search and address for any potential opportunities within your data that you can take advantage of
- Work with you to understand what areas of sales-i you use most and what other functionalities you could benefit from
A customer review.
"sales-i quickly provided all the information we derived from 'old school' reporting within a fraction of the time. This immediately gave us a return on investment that made the switch worthwhile. Financial information takes literally seconds, rather than potentially hours. The team saves at least 2-4 hours a week thanks to sales-i."
Gareth Waters, Operations Manager
"Every interaction with sales-i's customer support team has been both pleasant and professional. I couldn’t be happier with the customer support, and wish all our software support was this excellent!"Pamela Kite Sales Administrator at A&W Supply
"sales-i is an excellent cloud based tool that has proved to be a vital part of managing customers in our consumables business. The fact that it is cloud based, means it can be used anywhere including in front of customers often giving them a greater insight into their first aid category than would otherwise be possible."Reuben Gilmore External Account Manager at Aero Healthcare
“sales-i gives us brilliant visibility of our customer buying patterns and GP. The ability to quickly drill down into further information by customer or by product is powerful. The system is simple but effective. Any business with repeat-order customers couldn’t fail to benefit from using sales-i.”Neil Trevvett Clad Safety
“I can’t imagine doing business without sales-i now and we have a focused approach to what we are doing. sales-i has really helped us as a company.”Christian Cardo Sales Manager at FRID + Russell
"Identifying which customers had stopped buying from us and identifying where customers had stopped buying just a few of the products they took from us was a regular problem, not without spending hours digging into our customers’ history."Matt Trigwell Springpack
"Our existing system simply didn’t do everything we needed it to from a reporting point of view. sales-i has become an everyday part of the business. We can generate reports with ease and the customer records are invaluable to the sales team."Simon Rance Sales Director ar TIMco
“sales-i has been a godsend for Papé Kenworth during this challenging time. It has allowed us to understand how our customer’s buying habits have changed recently and where we have growth opportunities. “Dan Hertel Director of Product Support
“One of my team is a 60+ year old sales veteran and easily exceeded his sales target by 120%.”Rob St Barbe Sales Director at Saint Gobain
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