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4 ways to identify your ‘best’ customers
4 ways to identify your ‘best’ customers

Understanding who your key customers are and who to prioritize isn’t always easy but, in a challenging market, it is ...

Is your sales team fully charged for an electric future?
Is your sales team fully charged for an electric future?

Keeping your sales skills at the cutting edge of sales enablement means staying aware of the cutting edge of ...

sales-i's most read opinion pieces of 2020.
sales-i's most read opinion pieces of 2020.

2020 – a year like no other... but what were the 10 most read opinion pieces from the sales-i website last year? 

Beat the competition - late or not.
Beat the competition - late or not.

Jess Hawkins takes to the tracks for the first time this season, and leaves ‘rookies’ behind.

A moment of history with first female driver: PMR at BTCC.
A moment of history with first female driver: PMR at BTCC.

Limited experience doesn't mean limited results. 

Things happening beyond your control and how to deal with them.
Things happening beyond your control and how to deal with them.

Power Maxed Racing overcome unpredictability for strong race weekend.

A new normal for construction sales?
A new normal for construction sales?

(This article first appeared in Builders Merchants News). Coronavirus poses an existential threat to construction ...

It's not one door closing and another opening - it's about focus.
It's not one door closing and another opening - it's about focus.

With innovative technologies at hand, businesses can still move forward and get the job done even in unprecedented ...

Confidence can’t be understated.
Confidence can’t be understated.

How to remain confident in a challenging and unpredictable environment.

The five ways AI will transform B2B sales in the next decade.
The five ways AI will transform B2B sales in the next decade.

Five ways that AI can practically support effective sales strategies for manufacturing, distribution and wholesale ...

Your salespeople are working from home - Here's the tools they need.
Your salespeople are working from home - Here's the tools they need.

Ian Heller shares how you can use technology to help your sales team continue hitting their targets.

Beyond survival: Protecting market share in a downturn.
Beyond survival: Protecting market share in a downturn.

Protect your business with sales-i to get instant visibility of potential opportunities and risk of churn.

Five ways sales-i can kickstart your business.
Five ways sales-i can kickstart your business.

The last few weeks have been difficult for almost everyone, but now is the time to act and put your recovery plan into ...

Bridging the skills gap.
Bridging the skills gap.

Building and maintaining efficient sales teams is one of the key challenges of the age for enterprise-level boardrooms ...

Control how the future looks with the tools you already have.
Control how the future looks with the tools you already have.

Businesses and consumers across the world have benefited from countless web-enabled innovations that make living and ...

Things aren’t as they normally are, they are better.
Things aren’t as they normally are, they are better.

Head of UK Customer Delivery shares how sales-i has guided businesses out of the unknown.

Women in technology.
Women in technology.

Where are we now? Why aren't women going into STEM roles? How do we get more to enter the workforce?

6 steps to driving customer loyalty in the automotive industry.
6 steps to driving customer loyalty in the automotive industry.

Capture more of the $138bn automotive supplies market. The automotive industry in particular is one rife with excellent ...

5 customer retention metrics that matter.
5 customer retention metrics that matter.

5 powerful metrics that will help you to see where you stand in the retention stakes and offer up some interesting ...

6 customer retention stats that will blow your mind.
6 customer retention stats that will blow your mind.

Customer retention can be challenging for even the most seasoned of account managers. In this infographic, we share 6 ...

How to win back lost customers.
How to win back lost customers.

According to Harvard Business Review “acquiring a new customer is anywhere from five, to 25 times more expensive than ...

The importance of customer retention.
The importance of customer retention.

When you’re trying to grow your business, bringing in new customers or clients left right and centre seems like an ...

Sell more beer 101.
Sell more beer 101.

Excellent beer doesn’t sell itself. So, what can you do to come out on top at the bar? Excellent beer doesn’t sell ...

How To Increase Sales To Existing Customers.
How To Increase Sales To Existing Customers.

A gazillion (probably not quite – but it must be close) studies have shown that it is much more cost-effective to ...

How to maintain good customer relationships.
How to maintain good customer relationships.

Sometimes in business, we can be so preoccupied with chasing down new customers and offering them sparkling deals to ...

BI Software is making the medical supply industry more competitive
BI Software is making the medical supply industry more competitive

As medical supply manufacturers face increasing pressure to bypass wholesalers altogether and turn to ecommerce ...

11 things anyone who works in customer success can relate to.
11 things anyone who works in customer success can relate to.

Do you work in customer success? (sometimes known, rightly or wrongly, as Business Development or Account Management) ...

How to create a customer health score.
How to create a customer health score.

A customer health score is essential to their retention. Scoring customers' health will alert you to at risk accounts ...

7 customer retention strategies that work.
7 customer retention strategies that work.

Enticing the customers through the door is the easy part. Getting them to stay (customer retention) is where the ...

How to deal with customer complaints.
How to deal with customer complaints.

“My job would be alright without customers.”

Everything you need to know about Big Data.
Everything you need to know about Big Data.

The who, what, when, why and how of Big Data analytics. “Big Data”. With more than 300 million search results to choose ...

10 things you should know to succeed with inside sales.
10 things you should know to succeed with inside sales.

Are you getting nowhere from gatekeepers and prospects that ignore your calls?

The FBI's top rapport building tactics for salespeople.
The FBI's top rapport building tactics for salespeople.

FBI agents are masters of getting blood out of stones. Read on to learn how they do it. The Federal Bureau of ...

7 Customer Retention Strategies That Work.
7 Customer Retention Strategies That Work.

Want to improve your customer retention but not sure how? Sadly, there’s no silver bullet out there with regards to ...

Knowing Your Customer From the Inside Out
Knowing Your Customer From the Inside Out

Making sales and answering customer queries is one thing, but to truly delve into the mind of your customer takes ...

Do your salespeople hate your CRM system?
Do your salespeople hate your CRM system?

Avoid making your salespeople CRM puppets and empower them to sell more.

How to have better conversations with prospects and customers.
How to have better conversations with prospects and customers.

Despite having them every day, many business people don’t actually think about the quality of their conversations and ...

15 sales tips you need to know today.
15 sales tips you need to know today.

Build trust, read people and adapt to any situation. In sales, you’ll often hear the phrase’ the gift of the gab’, ...

SlideShare: The importance of customer loyalty.
SlideShare: The importance of customer loyalty.

Customer loyalty is often overlooked by many B2B companies, with them usually looking to new business than retaining ...

5 tips for boosting customer loyalty in the office industry.
5 tips for boosting customer loyalty in the office industry.

It’s often said that it costs at least 5 times as much to find and acquire a new customer than it does to keep an old ...

Increasing customer loyalty with CRM software.
Increasing customer loyalty with CRM software.

Technology is great for many things. Using CRM software to monitor and increase customer loyalty is one of them. Here's ...

5 reasons Big Data is the godfather of customer retention.
5 reasons Big Data is the godfather of customer retention.

There are many ways you can use Big Data for customer retention. This article discusses 5 which you can start using ...

Every success story has to start somewhere…
Every success story has to start somewhere…

Have you ever thought about what causes a prospect to start a relationship with you? Where they sit in their purchase ...

5 tips to convert prospects into customers.
5 tips to convert prospects into customers.

Converting prospects into paying customers is always a testing point in the sales process. If you embrace the skills ...

5 ways to retain your customers
5 ways to retain your customers

Your business is more than just a product or service; it’s about people too. The way you treat people is important for ...

Retention, retention, retention.
Retention, retention, retention.

Business is tough and retaining customers is often even tougher. What with new products being launched, competitors ...

The evolution of CRM – the path to a happy customer.
The evolution of CRM – the path to a happy customer.

CRM is now a fundamental part of every business but where did it originate from and how has it evolved? There’s no ...

Is your business CRM savvy?
Is your business CRM savvy?

Customer Relationship Management (CRM) is becoming increasingly prevalent in today’s business world. But where does the ...

Do you simply Sell? Or Sell and Retain?
Do you simply Sell? Or Sell and Retain?

Triggered email campaigns are helping companies of all sizes to sell better to their customers, improve conversion ...

5 ways to ensure sales success.
5 ways to ensure sales success.

Working in sales is not easy. Ridiculously early starts, high-pressured days and painfully late nights as every month ...

Your virtual BI and CRM ‘sales assistant’?
Your virtual BI and CRM ‘sales assistant’?

Neil Saviano, President of CRM International (one of sales-i’s valued partners), has recently published an article ...

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